Produced by Deuce

 

General FAQ

Basic Questions and information on our process, policy, and other tid bits to assist in making your project turn out its best!

CD/DVD FaQ

Barcodes FAQ

Poster, Flier, and Basic Print FAQ

Video FAQ

Web Design FAQ

T-Shirt FaQ

Artwork Read Me

Affilliate Program Q & A

 

General Questions asked:

 

What are my payment options?
We currently accept all major credit cards (Visa, Mastercard, Discover and American Express), checks and money orders. Paypal is preferred, however if paying with an "e-check" or a regular check by mail, please note that we will not continue processing your order until the funds have cleared. If your project is time critical, be sure to have payment to us as soon as possible or be sure to budget in 5-10 days extra for the transfer to occur.

 

Please mail your money orders or personal checks to:

 

Produced by Deuce

147 Frederick Farm Rd

Bunnell FL 32110

 

What do I do if something is wrong with my order?

Produced by Deuce works hard to ensure high attention to detail, and strives to produce the highest quality product possible for your order, but we admit we are indeed human, and have many orders we are dealing with at one time. Sometimes things slip through the cracks that we miss. WE HAVE NO PROBLEM IN HELPING YOU OUT IF SOMETHING IS DEFECTIVE!

If you receive your order and find that something is incorrect with it, you must notify us within 72 hours of the receipt of your product. Once you contact us we will to everything in our power to remedy the situation!

We cannot assume responsibility after 72 hours of receiving and order!

As a friendly reminder, simply check your order once it is received. We usually have very few problems on delivery but its hard for us to know if anything is wrong if you don't speak up! Please don't hesitate to let us know if anything isn't cool. We want to make sure your satisfaction is there!

If it is determined that you should return any product to Produced by Deuce for inspection or refund, the product must be returned within 2 business weeks of the stated claim. We can't cover shipping on returns, but we will do our best to get everything back to you quickly.

Shipping and Tracking

You can check the status of your orders and shipments online any time, day or night. We will email you with a tracking number to track the status of the shipment. We will also send you updates on the shipping, production and progress of your order.

 

CD / DVD FAQ -

What is the difference between Replication and Duplication?

Duplication is where the image is burned onto a CD-R from a master source copying the disc image. While duplicated discs are compatible with many CD players, guarantee of disc play back is significantly lowered.

Replication is done from use of a stomper made from glass master and is used for orders of 1,000 or more.

Replicated discs are stamped and have much higher compatibility rates with CD players and CD-Rom Readers. There are very few cases where the disc cannot be read from the laser.

 

For More info on how CDs are made Click HERE to read "Mommy, Where do CDs come from?"

What is a Glass Master?

Glass mastering is the most crucial and complicated part of CD and DVD replication, requiring some pretty cool technology and skill to ensure quality.

mastering is performed in a class 100 or better clean room or a self-enclosed clean environment within the mastering system. If introduced during critical stages of manufacturing, contaminants such as dust, pollen, hair and smoke can render the master unusable. Once completed, a CD will resist effects caused by these contaminants.

 

• Glass Master Preparation ready for laser beam recording
• Laser Beam Recording from the source CD or tape
• Development & Metallisation ready for electroforming
• Electroforming making the stampers from the glass master
• Stamper Finishing polishing and punching the stamper